{"id":6933,"date":"2025-09-25T07:32:11","date_gmt":"2025-09-25T06:32:11","guid":{"rendered":"https:\/\/msviscom.development.digitalist.si\/pogoji-poslovanja\/"},"modified":"2025-12-04T08:37:48","modified_gmt":"2025-12-04T07:37:48","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/msviscom.development.digitalist.si\/en\/general-terms-and-conditions\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"\n\n\t
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The general terms and conditions of the online store www.msviscom.com are drawn up in accordance with the Consumer Protection Act (ZVPot), the Electronic Commerce Act (ZEPT), the Personal Data Protection Act (ZVOP-2) and international guidelines for e-commerce.<\/div>\n
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The online store is managed by the company:<\/div>\n
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MS VISCOM d.o.o.<\/div>\n
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Trnovlje 38, 4207 Cerklje<\/div>\n
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Registration number: 3675025000<\/div>\n
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Tax number: SI43622879<\/div>\n
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E-mail address: info@msviscom.com<\/div>\n
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Phone: +386 599 54 447<\/div>\n
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1. Accessibility of information<\/strong><\/div>\n
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The provider undertakes to always provide the buyer with the following information:<\/div>\n
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company information (name, registered office, contact),<\/div>\n
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essential product features,<\/div>\n
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product prices with a clear indication of taxes and delivery costs,<\/div>\n
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delivery terms and possible delivery times,<\/div>\n
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payment terms,<\/div>\n
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conditions for withdrawal from the contract and return of goods,<\/div>\n
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complaint procedure.<\/div>\n
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2. Order<\/strong><\/div>\n
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Orders are accepted via the website 24 hours a day. After placing an order, the buyer receives an e-mail notification confirming the order. The contract between the provider and the buyer is concluded when the provider confirms the order.<\/div>\n
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3. Prices<\/strong><\/div>\n
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All prices are expressed in euros (EUR) and include VAT, unless otherwise stated. The provider reserves the right to change prices without prior notice.<\/div>\n

4. Payment<\/p>\n

We accept the following payment methods:<\/p>\n

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  • bank transfer,<\/li>\n
  • credit\/debit cards.<\/li>\n<\/ul>\n

    5. Delivery<\/strong><\/p>\n

    The delivery time is 15 working days from receipt of the order. In case of delay, we will inform you in a timely manner. Delivery is carried out through contracted delivery services. All products in the online store have free delivery for the area of \u200b\u200bSlovenia. Delivery is carried out to your doorstep.<\/p>\n

    6. Withdrawal from the contract and return of goods<\/strong><\/div>\n
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    The buyer has the right to withdraw from the contract in writing within 14 days of receipt of the goods, without giving a reason. The goods must be returned undamaged and in the original packaging within 14 days of notification. The return costs are covered by the buyer.<\/div>\n
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    7. Warranty and Complaints<\/strong><\/div>\n
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    Products have a warranty, if stated so. In the event of a material defect or damaged goods, the buyer must notify the provider within 8 days of receipt. We resolve all complaints quickly and in favor of the buyer.<\/div>\n
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    8. Protection of personal data<\/strong><\/div>\n
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    We protect all personal data in accordance with applicable law and use it exclusively for the purposes of fulfilling the order, communicating with the customer and any marketing communications (if the customer has consented to this).<\/div>\n

    9. Legal Notice<\/strong><\/p>\n

    The online store and all data, product images and content are protected by copyright. Any copying, distribution or other use without permission is prohibited.<\/p>\n

    10. Dispute Resolution<\/strong><\/div>\n
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    We will endeavor to resolve any potential disputes amicably. If this is not possible, the competent court for dispute resolution is the Commercial Court in Ljubljana.<\/div>\n\n\t\t<\/div>\n\n\t\t\n